Option for receiving your order (s): 

At MY YARD tech US you can receive your packages by:

Shipping via DHL, GLS, DB Schenker (used when the order is shipped on a pallet) the shipping cost is $59 excl. VAT. for every order

The shipment will be send out in 1-2 business day. (This only applies when the order is in stock)

Delivery time is 5-10 business days.

What to do in case of cancellation or return?

Cancel

Canceling an order is free of charge, as long as it has not yet been shipped. Do you cancel the order after it has been shipped to you? Then you must refuse the package upon delivery. If MY YARD tech US has already received a payment from you, we will refund the purchase price to you after proper receipt of the return shipment. We will deduct the shipping costs incurred (only if you refuse the order at the door and have the delivery person take it unopened).

Returns 

You have 14 days to change your mind from the day of delivery to return the product without giving any reason. Exceptions to this are products that have been assembled especially for you. You can only return the product unused and in the original, undamaged packaging. For more information, see article 5. of our terms and conditions.

Do you want to return the entire order? Then you must return the items that you have already received to the return address below. MY YARD tech US will refund the entire purchase price, including the calculated shipping costs. The return costs are for your account.

Even if you return part of your order, the return costs are for your account. We will refund the purchase price of the part of the order that you have returned. In that case, shipping costs will not be refunded.
All cancellations, exchanges and returns must be notified in writing to MY YARD tech US. This can be done by e-mail, fax or post. You must in any case state your full name and the invoice number.

In order to repay amounts already paid (when paying in advance), we need your bank account number. Customers from US must also state the IBAN and BIC/Swift number of their own bank.
Please note: the account number you provide for the refund must be the same as the account number you used to pay MY YARD tech US. This is to avoid fraud with refunds.

Any amounts already paid will be refunded to you within a maximum of 14 days.

Return steps that need to be followed in this order:
1. Send an email to [email protected], this email should include:

• Order number (starts with MYYARD-ORD0..)
• Specify the items that you want to return by name.
• Mention if the original packaging and accessories are available.
• To improve our products, please include the reason for the return (optional).

2. Our support will provide the following steps that are needed to complete the return.

3. Once received the items, these will be checked by our support to see if this includes all the original packaging, accessories and the machine is unused.

4. Our support will update you regarding your refund through email.

5. Your refund will back into your account within the maximum of 14 days.

MY YARD US reserves the right to modify or update our return policy without prior notice. Please review this page periodically for changes and updates.